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You can order products online via SparkBox.in. When you place an order for a product you are offering to buy it for the price stated. We will send you an order acknowledgement by email. We may refuse to accept an order if;

  • To register with the website and shop you must be over 18 years of age
  • We do not receive your payment
  • There has been a pricing, discount offer or products description error
  • The ordered products are out of stock or discontinued
  • Personalised products contain content which may cause annoyance or inconvenience such as indecent, offensive, racist, pornographic, etc.

In any refusal, we will immediately refund your credit card for the total amount debited where your credit card has been charged.

The product specifications (weight, size, color etc.) mentioned with the product photos are only approximate. Most products here are handmade items. There may, hence, be a variation in the pictures and the respective products. SparkBox Gifts, at its absolute discretion, may deliver a similar / alternate product for reasons or exigencies beyond its control.

In an effort to provide our customers with the most current information,SparkBox Gifts will, from time to time, make changes in the Contents and in the products or services described on this Site. The prices advertised on this Site are for Internet orders. Prices and the availability of items are subject to change without notice. Any prices used on this Site may not be indicative of the actual selling prices in your area. We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors.

SparkBox Gifts  does not warrant that the products/services offered will be error-free, or that the defects will be corrected, or that this site or the server that makes it available are or will be free of viruses or other harmful components. Any warranties or After Sale Services if any offered by the Manufacturers/Vendors on any product shall be serviced directly by such Manufacturer/Vendor and shall not be under any obligation to ensure compliance or handle complaints

There is sometime a possibility of extra charges like Octroi, Taxes or Duties which are to be borne by the recipient at the time of delivery. Please note that SparkBox Gifts does not control these charges

Import duties & taxes may apply upon receipt of international orders.

Duties & taxes are set by the Customs Authority of the destination country. Therefore it will be your responsibility to pay these charges if and when asked by authorities.

Our return policy does not apply to the refusal of delivery, return of delivery, perishable goods, items which have been personalised or custom made for you.

Payment

You must pay for your order before it is delivered and you can do so by credit card, debit card or through Paypal. All our prices include GST.

We use the latest security measures to protect your details when you shop with us. We use 256-bit SSL Software to encrypt your information when you visit and place an order on our secure server.

Availability

We try to keep our site as up to date, however, we can not guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 1 to 7  days. If we cannot dispatch an item to you within the 1 to 7 days you can request a cancellation and we will cancel the order and refund your money in full.

Order Cancellations

For most items on our website, you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting our customer services.

You cannot cancel your order if the goods that you have ordered are perishable goods or if the product is personalised or custom made to your requirements.

Due to the nature of our products, they are immediately sent for production. Please check your order during the order process and the confirmation email carefully (you may also print copy of your order upon payment if you are registered with us) as we cannot refund or cancel your order for personalised products which have been misspelt or you have had a change of heart.

Please note that we do not proofread or check personalisations due to automated system and product may come blank or with fixed design or fixed text if you do not enter any personalisation.

Delivery

We deliver to destinations within India We will deliver the goods ordered by you to the address that you give us during your order process. We endeavor to dispatch goods on the day we specify within the product page, however, we cannot guarantee dispatch on that day or accept liability for deliveries made outside specified lead times. We also cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent directly from our manufacturers or for delays in the delivery caused by any third party. Dispatch times shown on the product description pages are indicative only, may vary during peak times or if the item is out of stock.

Orders will be dispatched with your chosen delivery method or for larger parcels a tracked service at the discretion of us. Goods returned described as undeliverable or not called for, will be subject to a redelivery charge. We reserve the right to wait up to 2 to  7 working days from the date of dispatch before replacing an undelivered item. If you do not receive your order within 7 days from the ordered date, we do not take liability unless you notify us in writing or by email within 7 from the order date.

*Courier Tracked

Your item will be delivered via courier tracked service.

*Next Working Day

Next working day delivery is available for some of our products. If you choose this delivery option, please note that we do not deliver on bank holidays, Saturdays or Sundays, therefore your order will be delivered the next working day for all orders within India

For Premium and Next Day delivery, the goods will be delivered between Monday to Friday. If you are not at the delivery address to accept your goods, the carrier may leave a card to let you know that they have tried to deliver. It is up to you to contact them to arrange a more suitable time for delivery or collection.

Returned Orders

Any package that is returned to us as ‘not called for’ or for any other reason, we will notify you via your registered email address. If you do not re-arrange delivery with us, within 2 to 7 days of the notice, we will dispose of your package and no refund or compensation will be available to you.

Returns

We believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.

We have no liability to you unless you notify us of any damaged, defective or incorrect quantity items within 72 hours of delivery. You must return goods within 7 days of receiving, in an unused state complete with packaging and all components, and we will refund you the price you paid for that product including postage and package. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

The cost of the return is your responsibility, except if the item is faulty, damaged or incorrect. We cannot be held responsible for packages lost in transit, we recommend sending the package by Recorded or Special Delivery services.

Our return policy does not apply to the refusal of delivery, return of delivery, perishable goods, items which have been personalized or custom made for you or you have provided incorrect or inaccurate information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.

Please note that product returns are not able to be accepted in person at our office address and you must contact us in writing or by email before returning the goods.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.

Indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website or products.

Jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of India and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in India and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Complaints Procedure

We take our relationships with customers very seriously. We aim to reply to emails within one working day and if you have any enquiry or complaints please Contact Our Support Team or call us on

Notwithstanding any or all of the terms, conditions & disclaimers stated herein above and in FAQ or elsewhere in the site, any refund or payment by SparkBox Gifts to the user or anyone else acting on his behalf for any reason whatsoever, voluntarily or on being claimed by any user shall not become a waiver of any or all of the Terms, Conditions and Disclaimers made and shall not become a precedent for similar future actions/claims or confer any rights on the claimant. AND further that all such refunds/payments if any when made shall be subject to 10% deduction on account of Bank charges and other processing overheads

The user of SparkBox Gifts is presumed to have read all the terms and conditions herein and FAQ and is deemed to have agreed, understood and accepted unconditionally all the terms, conditions, procedures and risks of using the services and cannot at any time claim ignorance of any or all of them. In event of any disputes between the parties in connection with any provision, both the parties hereto, shall endeavor to settle dispute amicably. In event Parties fail to settle within 30 days, the dispute shall be referred to sole Arbitrator, governed by the Arbitration and Conciliation Act, 1996.

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